1st of September: Live online interview is now included in the test. Read more.

Help Center

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Popular Solutions

I cannot hear the audio question. What should I do?

Make sure that that you are using the latest version of your web browser. We recommend using Chrome, Firefox, Edge or Safari to take the test. If you are experiencing issues with one of these browsers, please switch to a different one and try again. It is alright to miss one of the questions due to technical problems. However, if you are experiencing ongoing audio playback issues, please contact us using the form below.

I did not book a live online interview after completing the test. What now?

Please contact us at scheduling@ilpt.net. Be sure to include your ILPT username (e.g. DK_123456).

I have accidentally entered incorrect information during registration. Can you change it?

Please get in touch with us using the form below.

Why can I not record a video?

The video recorder requires Flash Player to be installed and enabled on your browser. Head to https://helpx.adobe.com/flash-player.html to learn more. Please also make sure that that you are using the latest version of your web browser. We recommend using Chrome, Firefox, Edge or Safari to take the test.

I couldn’t hear the audio in one of the questions. Do I need to retake the test?

It is alright to miss one of the questions due to technical reasons. However, if you are experiencing ongoing issues with our test, please contact us using the form below.

I have accidentally skipped/missed a question. Do I need to retake the test?

It is alright if you by accident skip a question. You will be assessed based on your answers from the other questions.

Couldn’t find the answer?

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